Nonviolent Communication: A Method to Deal with Citizen Mistrust
Presented by: Mary Wenska, Black & Veatch Special Projects Corporation

This presentation covers a model for nonviolent communication (NVC) that enables people to respond to themselves and others compassionately, even in adversarial or hostile situations. It is based on the work of Dr. Marshall Rosenberg, a psychologist who founded the Center for Nonviolent Communication. Dr. Rosenberg and others have used NVC methods to support the peace process in the Middle East, Africa, and Eastern Europe. NVC—with a focus on observations, not judgments, and identification of feelings, needs and requests—offers insight for dealing with citizen mistrust of EPA and resolving emotionally charged environmental issues.

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